COVID 19 Coronavirus response Fiveways Insurance is committed to the safety of all of our customers as well as our staff members and we have been following the advice from the Government on a daily basis. Taking heed of the latest Government advice, we will be taking measures to ensure that we act responsibly to reduce the risk to everybody.
From Monday 23rd March we shall: (1) Close the office to all customers, clients and visitors. (2) Our offices will be manned by half of our staff whilst the other half will work from home (3) We will rotate the staff working from home with working from the office on a regular basis What is foremost in our mind is the safety of all our staff, families and clients but we will still be here to provide the excellent service and advice that you have come to know and respect us for. You can still telephone us on the normal office telephone number and you will still speak to your usual account handler and of course you can email us. Please see our contact details below. During this period of uncertainty we would prefer to keep in contact with our clients via email as we do not know if and for how long the postal service will be able to continue. Whilst I appreciate that many of our client’s prefer the traditional method of written letter I would ask where possible that you use email and allow us to email you, even if just for a period of time whilst we navigate the complexities of living, working and managing with the Coronavirus outbreak. We remain committed to servicing your insurance needs and responding to any queries or concerns that you have about your policy cover and insurance requirements. God bless, and please keep safe.Coronavirus Information and Guidance pack