What our clients say

Fantastic customer service, Friendly family run business. Would definitely recommend them to anyone. 
Well done guys.  

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I've used Fiveways Insurance company for my liability insurance and a few things won me over with Nigel's colleagues how they are, so clear what I'm covered with and where what my existing liability company wasn't which was a real eye opener.

They explained the options in my lingo so I can understand and what made sense. 10/10 for company quality and service. 

Looking forward to my home insurance now and another eye opener what I'm not covered from my existing company.

Mr West you have a fantastic company and will continue to use your services


Thank you

Mr U-PVC - May 2018

I am writing to thank you and your team for your help in sorting our house insurance renewal policy. 

The process was made extremely simple, starting with a phone call from your friendly team who went out of their way to ensure that we had the best possible cover in place at a very competitive premium.

I was extremely impressed with the level of servce given and would have no hesitation in receommending you to friends, family and work colleagues. 

S Cater - February 2018

I have been in business for over 20 years and have built my reputation of supplying a good product at a fair price with excellent customer service. It is therefore vital that the businesses I recommend will uphold that standard.

I recently asked Nigel West from Fiveways Insurance to quote for various aspects of my insurance – home contents, premises insurance, loss of rental etc. 

I have very specific insurance needs which are quite complicated to make sure that all eventualities were covered. I was fairly confident that my current insurance company provided all the cover i needed at the best price.

Nigel worked through all the possibilities with me and suggested areas where I was not as thoroughly covered as I thought. I was quite concerned how much these more comprehensive policies would cost but I was very pleasantly surprised when the quotes were received. I had more cover at virtually the same cost.

I hope that I never have to make a claim but I have the utmost confidence that Nigel has ensured that I have adequate insurance cover but not excessive, which gives great piece of mind.

I would have no hesitation in the future recommending Nigel to friends, clients and colleagues.

Virgo Carpets - February 2018

I would just like to thank you for the excellent service I received when I approached you over our business insurance policy.

You took the time to find out in great detail about our business and provided us with a very competitive renewal quote whilst increasing the cover in an area that was very significant for us.

Once again, many thanks for your assistance and I would have no hesitation in recommending you and your company in future.

Steve Saul - Route 39 Ltd - November 2017

They are great people you can trust them

David Butt - February 2017

Great people to deal with Always helpful and friendly. I wouldn't use anyone else!

Ryan Penny - February 2017

Fantastic customer service, Friendly family run business. Would definitely recommend them to anyone. 
Well done guys.  

Andy Cope - February 2017

Great customer service, fantastic support, amazing people, would highly recommend reliable, comforting, trustworthy insurance group that you can be safe with!

Anna Ayden - November 2016

Excellent service as always, thank you Danielle. Saved us £600 plus on our house and contents insurance.

Catherine Olver - August 2016

An insurance policy is not something you can feel or touch. It is therefore very difficult to know if you are getting value for money. it is very important to find a broker you can trust, who is selling you what you need, not what he wants to sell you. Nigel has insured my business and my personal belongings over a number of years and continues to give me confidence that he has my interests at the centre of any of his recommendations.

Tim Holiday - March 2015

Nigel is a true expert when it comes to insurance! I have used Fiveways insurance company for over 25 years in a personal and business capacity. 

Since Nigel took over the running of the business, the range of products and service levels have increased.

Nigel always knows the answers to complex business insurance issues and requirements. Nothing is too much trouble for him and his knowledge of the insurance industry is truly outstanding.

He has built his business on personal reputation, integrity and knowledge.

It is always a pleasure doing business with him.

Mark G - September 2014

I have known Nigel for a while now and have recommended him and will continue to do so. Insurance is something you only worry about when its too late, its fine to go with the cheapest quote but are you really getting the cover you expect, you only find out when it too late! 

Nigel will ensure you're correctly covered then give you a great price to match, what more can you want?

Jason Blair - January 2013


I would like to thank you and your Stafford team (Nick) in relation to services provided recently to my girlfriend, following an accident in which she was involved (and fortunately not at fault). 

Fiveways managed to arrange for collection of the vehicle, the provision of a hire car at no cost to my g/f, repair the vehicle, and return, but also...WENT THE EXTRA MILE...and assisted in having the MOT carried out whilst the vehicle was with the authorised repair centre. 

Thank you again for this example of SERVICE EXCELLENCE 


Ian Bowker - December 2011

We have used Nigel and Fiveways Insurance for many years for both business and personal insurance needs, I have always found Nigel to be trustworthy, thorough and reliable, and have no hesitation in recommending Nigel and the team at Fiveways Insurance to others looking for a similar level of outstanding service

Allan Davies - November 2011

It is really easy in an internet-enabled world to just get another quote for a service. Nigel and his team provide the service we are all seeking - prompt, comprehensive and value for money. Whether delivering the vagaries of PI or D&O Insurance or just providing a second opinion Nigel and his company helped me find the time to concentrate on my business and give me peace of mind.

Jake Iles - February 2011

Nigel's company has given us excellent service and superior insurance cover at prices keener than our previous insurer and his knowledge and experience has led to gaps in cover in our previous policies being identified that we were unaware of.
I now use Fiveways for all of Cornbrook's and my personal needs and wouldn't hesitate to recommend them to anyone.

Matt B. - February 2011

I have used Nigel's services on three separate occasions and have been impressed with both his professionalism, and the overall experience when I've been dealing with Fiveways. The staff are helpful and always respond in a timely fashion putting customer service first. What is then even better is that in the days of internet solutions, that claim to be cheaper as they cut out the middle man, Nigel and his team find more cost effective solutions with all the benefits of having real people genuinely looking after you. I will continue to use and add to the services I use. Great service, great team.

Gerald Sutton - January 2011

I would have no problem recommending Nigel or his company to anyone. Over the past year I have moved my House insurance, second property insurance my car my wifes car and all my van over to Nigel. on average nigel has saved me about 20% on each policy. but better still thinks out of the box helping me to get the insurance best suited to my requirements. I have found it hard to pick which of the above boxes NOT to tick

Robert Sylvester - January 2011

I asked Nigel to quote for my office insurance, not only did he beat my renewal quote he actually increased my cover and advised me on the correct type of cover I needed rather than just quoting 'like for like' with my renewal quote.

Craig Astbury - January 2011

Nigel provided me with car insurance, without me having to spend hours trawling the internet for the best quotes. He offered good value, which is not necessarily the cheapest, but for me, dealing with an expert and saving time is worth its weight in gold.

Carolyn Ling - January 2011

Nigel and his team at Fiveways have provided with me with a high professional service, and savings.
Highly recommend for commercial and residential insurance.

Matt Spinks - January 2011

Nigel and his team at Fiveways are thorough, friendly and always work out the most appropriate deals for their clients. I had never realised that there were so many catches in the small print of many insurance policies. Nigel quickly determines your specific needs. I now have more thorough insurance and have saved hundreds of pounds on both my business and personal insurance. I would thoroughly recommend Nigel and Fiveways.

Gary Halpin - January 2011

Fiveways take the hassle out of insurance - from the right covers to assistance with claims.

Tim H

Excellent service, good value and wonderful ongoing assistance whatever the circumstances.

Can I commend both you and your team for the professional manner in which they handled my needs by listening carefully and then offering products that met those needs at a cost effective price.

Ian Ross, Director, Severn Business Solutions

I got a great price, perfect cover, and brilliant service!

Felicity Wingrove, Managing Director, Zen Communications