What our clients say
I have used Nigel's services on three separate occasions and have been impressed with both his professionalism, and the overall experience when I've been dealing with Fiveways. The staff are helpful and always respond in a timely fashion putting customer service first. What is then even better is that in the days of internet solutions, that claim to be cheaper as they cut out the middle man, Nigel and his team find more cost effective solutions with all the benefits of having real people genuinely looking after you. I will continue to use and add to the services I use. Great service, great team.
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Nigel West Dip CII
After beginning his career with Eagle Star Insurance Company in 1987, Nigel joined Fiveways Insurance Group in 1990. Initially, he managed the branch office in Shrewsbury, which was consolidated into the Newport office in 1997, and in 1999 became a director. He took over as managing director, with responsibility for running and developing his family business, in 2006. Nigel holds numerous industry qualifications and is a member of the Chartered Insurance Institute. Active within his local church, Nigel also enjoys playing piano and socialising with friends.
Tel: 01952 822910
Lisa has worked in the insurance industry since 1987, initially with a Shropshire broker and then in the personal accident department of an American insurer in Bristol. She joined Fiveways Insurance Group in 1990 and managed the company’s Shrewsbury office alongside husband Nigel before moving to the Newport office, initially administering personal and commercial insurances but more recently to handling the accounts of the business, payroll and Insurer reconciliations. As well as being involved in a variety of church activities, Lisa enjoys caravanning, reading and walking the family’s dog.
Tel: 01952 822914
Emma Lewis Cert CII
Emma completed an HND in Tourism & Hospitality Management but then opted to make her career in the insurance industry, joining Fiveways Insurance Group as a trainee in 2002. Today, as well as being an insurance consultant and broking executive, she is the company’s training and competence manager. Emma holds the CII Certificate and is a member of the Chartered Insurance Institute. In her spare time Emma enjoys step and boxercise classes.
Tel: 01952 822916
Claire Guthrie BA(Hons)
Claire has a BA Honours degree in hotel management and worked in banking for seven years, moving from a customer service role into personal account management, before joining Fiveways Insurance Group in March 2008. In her role as insurance customer adviser Claire deals with enquiries about home, car and travel insurance and also answers business customers’ queries about commercial policies. Claire has also taken on the role of assisting clients with High Net Worth enquiries. In her free time she goes to the gym and enjoys reading, socialising and travelling.
Tel: 01952 822912
Danielle joined Fiveways Insurance Group in July 2012 after doing 2 weeks work experience with the company as part of her GCSE studies. Danielle completed her Chartered Insurance Institute approved apprenticeship back in 2013 and is continuing studying to complete the CII certificate as well as assisting in developing our IT system. As a general insurance adviser, Danielle helps clients to arrange car, home and travel insurance, as well as assisting with amendments and claims. In her spare time, Danielle enjoys spending time with family and socialising with friends.
Tel: 01952 822913
Daniel West BA(Hons)
Daniel has recently joined the company to develop a new scheme that Fiveways has set up. The scheme, branded as Greenways electric vehicle insurance offers insurance for electric and hyrbid vehicles.
When the opportunity arose to join the family busines, Daniel decided to return to Shropshire after spending four years in London studying Airline and Airport Management. He gained valuable skills throughout his degree to which he can transfer to his new role. He is also working towards his professional insurance qualifications.
Tel: 01952 822917
Matt joined the team in July 2017 after completing his A Levels at Thomas Telford, taking Business studies, English Language and Sport. He is currently undertaking an apprenticeship in business admin, as well as currently training in private car and household quotations and claims. In his spare time, Matt has a strong interest in football, regularly playing football on the weekend and training after work in the week.
Ian is a Wealth Planner through the global advice firm Sanlam under which he tailors Investments and Pension arrangements including help for employers to comply with Auto Enrolment Legislation. Ian also sets up Life Assurance arrangements to meet clients’ individual protection requirements.
He began his career as a financial adviser with Allied Dunbar and then moved to Colonial Mutual, where he specialised in affinity group development, before returning to Allied Dunbar in 1996 as a Senior Group Manager.
Ian joined the English Mutual Group as an independent financial planner in 2003 and Fiveways’ Insurance Group formed a specialist introducer relationship with him in 2005 to enable their clients to continue to receive financial advice on all aspects of their financial planning needs. Ian can be contacted on 01952 812380 or 07770 848824 and his company information can be found at www.sanlam.co.uk
Mike is a Financial Adviser who after two decades in the profession, set up his own practice in early 2013.
Over those years Mike has worked towards building long-term and ongoing relationships with his clients, offering them his experience, knowledge, and advice. Mike aims to be of benefit and bring value to both existing and new clients, and has his own distinct approach to how he sees his client’s needs for service not just now but also for the future, with “a client for life” being very much his mantra.
Mike can assist you in a range of financial planning areas from protecting your family and mortgage needs, retirement planning and at retirement needs. Mike also has a qualification in Long Term Care needs, meaning he is authorised to deal with, and advise on this very important area.
If you too wish to benefit further from the advice Mike can offer he is available through 01952 812380, 07816 323419 MikeBarrett@thinkpositive.co.uk or visit his website at www.MichaelTBarrett.co.uk.
Tel: 01952 812380
Alan has been with the company since 1974. An insurance broker, advising on personal and commercial policies, since 1966, he also advised on life assurance and pensions until the early 1990s. Alan lives in Hopton and enjoys football and spending time with his family.
Tel: 01785 270043
Pauline has been an insurance adviser at Fiveways Insurance Group in Stafford since the 1990s, and is responsible for handling home, car and travel insurance and commercial insurance, including administering the policies, managing the renewal process and dealing with customer enquiries, both face to face and by phone. Working alongside her husband Alan, she also provides general office support. Pauline enjoys spending time with her family and her other interests are gardening and the theatre.
Tel: 01785 270040
Nick Anthony has spent his entire career in the insurance industry, joining Fiveways Insurance Group in 1990 straight from school. He has been an integral part of the team based at the Stafford office for more than 25 years and in 2014 took over the Management role as Branch Manager. Nick continues to liaise with customers to tailor personal and commercial insurance policies to meet their needs as well as being responsible for negotiating terms with insurers and for providing claims handling support. He lives in Walton on the Hill and spends his free time playing football, mountain biking and entertaining his three children. In 2013, Nick ran the London Marathon for Katherine House and in 2016, ran it again for Birmingham Children's Hospital.
Tel: 01785 270041
Claire is based at the Stafford office and has been a key member of Fiveways Insurance Group since 1999. Her main role is in administering car, home and travel insurance and commercial insurance policies, which includes overseeing renewals invitations and handling customer enquiries. She also assists with general office duties. A resident of Woodseaves, Claire spends most of her spare time with her family and enjoys going to the gym.
Tel: 01785 270040
Hazel has worked in the Insurance Industry for over 30 years starting her career with Fiveways Insurance in 1986. During her career she has gained a wealth of experience dealing with both consumer and commercial clients, handling claims and overseeing conduct to ensure FCA regulations are followed. Hazel holds the CII Certificate and is a member of the Chartered Insurance Institute. She has now re-joined the Group and is now a Commercial Account Handler and the Branch Compliance Manager. During her free time she enjoys going to the gym and taking part in bootcamp.