Meet the Team

Meet the team at Fiveways Insurance. Based at our offices in Newport, they're on hand to identify the right cover for you or your business.

Meet the Newport Team

Meet the team at our Newport office

Nigel West

Nigel West Dip CII

Managing Director

After beginning his career with Eagle Star Insurance Company in 1987, Nigel joined the family business Fiveways Insurance Group in 1990

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Nigel West Dip CII

Managing Director
Nigel West After beginning his career with Eagle Star Insurance Company in 1987, Nigel joined the family business Fiveways Insurance Group in 1990. Initially, he managed the branch office in Shrewsbury, consolidating that business into the Newport office in 1997, and in 1999 became a director of the overall group. He took over as managing director, with responsibility for running and developing his family business, in 2006. Nigel holds a number of industry qualifications and is a Diploma qualified member of the Chartered Insurance Institute. Active within his local church, Nigel also enjoys playing piano, socialising with friends and caravanning.

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Lisa West

Lisa West

Accounts Manager

Lisa has worked in the insurance industry since 1987, initially with a Shropshire broker and then in the personal accident department of an American insurer in Bristol.

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Lisa West

Accounts Manager
Lisa West Lisa has worked in the insurance industry since 1987, initially with a Shropshire broker and then in the personal accident department of an American insurer in Bristol. She joined Fiveways Insurance Group in 1990 and managed the company’s Shrewsbury office alongside husband Nigel before moving to the Newport office, initially administering personal and commercial insurances and more recently handling the accounts of the business, payroll and insurer reconciliations. As well as being involved in a variety of church activities, Lisa enjoys caravanning, reading and walking the family’s dog.

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Emma Lewis

Emma Lewis Cert CII

Commercial Account Handler

Emma completed an HND in Tourism & Hospitality Management but then opted to make her career in the insurance industry, joining Fiveways Insurance Group as a trainee in 2002.

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Emma Lewis Cert CII

Commercial Account Handler
Emma Lewis Emma completed an HND in Tourism & Hospitality Management but then opted to make her career in the insurance industry, joining Fiveways Insurance Group as a trainee in 2002. Emma is now a Commercial Account Handler dealing with a range of business insurances and holds the CII Certificate and is a member of the Chartered Insurance Institute. In her spare time Emma enjoys spending time with her family and friends and keeping active!

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Claire Guthrie

Claire Guthrie BA(Hons)

Account Handler

Claire has a BA Honours degree in hotel management and worked in banking for seven years, moving from a customer service role into personal account management, before joining Fiveways Insurance Group in March 2008.

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Claire Guthrie BA(Hons)

Account Handler
Claire Guthrie Claire has a BA Honours degree in hotel management and worked in banking for seven years, moving from a customer service role into personal account management, before joining Fiveways Insurance Group in March 2008. In her role as insurance customer adviser Claire deals with enquiries about Home, Property Owners and small commercial risks.  Claire has also taken on the role of assisting clients with High Net Worth Home enquiries. In her spare time Claire enjoys spending time with her family and enjoys running and going to the gym.

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Danielle Dudley-Pooler

Danielle Dixon Cert CII

General Insurance Adviser

Danielle started as an Apprentice at Fiveways Insurance Group back in June 2012 after doing work experience with the company as part of her GCSE studies.

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Danielle Dixon Cert CII

General Insurance Adviser
Danielle Dudley-Pooler Danielle started as an Apprentice at Fiveways Insurance Group back in June 2012 after doing work experience with the company as part of her GCSE studies. She has since progressed and completed the CII Certificate in Insurance and is now Cert CII qualified. In Danielle’s current position as Account Handler, her primary role is to help clients arrange Personal Insurances, as well as Landlord's Insurance. Danielle also assists clients with policy amendments and claims. Outside of work, Danielle enjoys spending time with family and attends various exercise classes.

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Daniel West

Daniel West BA(Hons) Cert CII

Business Development Executive

Daniel joined the family business in 2016, with the primary aim of setting up and developing our electric vehicle scheme.

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Daniel West BA(Hons) Cert CII

Business Development Executive
Daniel West Daniel joined the family business in 2016, with the primary aim of setting up and developing our electric vehicle scheme. The scheme, branded as Greenways Electric Vehicle Insurance offers insurance for electric and hyrbid vehicles. When the opportunity arose to join the family business, Daniel decided to return to Shropshire after spending four years in London studying Airline and Airport Management. He gained valuable skills throughout his degree to which he can transfer to his new role. He has completed his Certificate in Insurance and is Cert CII qualified. Outside of work, Dan enjoys playing football, walking his playful Cockapoo and spending time with friends and family.

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Matt Newbold

Matt Newbold

Account Handler

Matt joined the team in the summer of 2017 after finishing education and completed an apprenticeship in business administration.

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Matt Newbold

Account Handler
Matt Newbold Matt joined the team in the summer of 2017 after finishing education and completed an apprenticeship in business administration. Matt is an account handler who deals with private car, household and travel quotes and renewals. In his spare time, Matt has a strong interest in football, regularly playing and training in the week and on the weekends.

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Could This Be You?

Work For Fiveways
If you would like to join our team, then send your CV and let us know why you'd be a good fit for Fiveways.

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Could This Be You?

Work For Fiveways
If you would like to join our team, then send your CV and let us know why you'd be a good fit for Fiveways.

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Meet the Stafford Team

Meet the team at our Stafford office

Alan Anthony

Alan Anthony

Account Handler

An insurance broker, advising on personal and commercial policies since 1966, he also advised on life assurance and pensions until the early 1990s.

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Alan Anthony

Account Handler
Alan Anthony Alan has been with the company since 1974. He has worked as an insurance broker, advising on personal and commercial policies, since 1966, he also advised on life assurance and pensions until the early 1990s. Alan lives in Hopton and enjoys football and spending time with his family.

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Pauline Anthony

Pauline Anthony

Account Handler

Pauline has been an insurance adviser at Fiveways Insurance Group in Stafford since the 1990s.

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Pauline Anthony

Account Handler
Pauline Anthony Pauline has been an insurance adviser at Fiveways Insurance Group in Stafford since the 1990s, and is responsible for handling home, car and travel insurance and commercial insurance, including administering the policies, managing the renewal process and dealing with customer enquiries, both face to face and by phone. Working alongside her husband Alan, she also provides general office support. Pauline enjoys spending time with her family and her other interests are gardening and the theatre.

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Nick Anthony

Nick Anthony Cert CII

Branch Manager

Nick Anthony has spent his entire career in the insurance industry, joining Fiveways Insurance Group in 1990 straight from school.

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Nick Anthony Cert CII

Branch Manager
Nick Anthony Nick Anthony has spent his entire career in the insurance industry, joining Fiveways Insurance Group in 1990 straight from school. He has been an integral part of the team based at the Stafford office for more than 25 years and in 2014 took over the Management role as Branch Manager. Nick continues to liaise with customers to tailor personal and commercial insurance policies to meet their needs as well as being responsible for negotiating terms with insurers and for providing claims handling support. He lives in Walton on the Hill and spends his free time running with friends and family. In 2013, Nick ran the London Marathon for Katherine House Hospice. Nick ran the marathon again for Birmingham Children's Hospital in 2016 and 2018, raising over £21,000 for the hospital. Nick is running the London Marathon again in 2019 hoping to raise money for local charities.

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Hazel Murray

Hazel Murray Cert CII

Commercial Account Handler

Hazel has worked in the Insurance Industry for over 30 years starting her career with Fiveways Insurance in 1986.

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Hazel Murray Cert CII

Commercial Account Handler
Hazel Murray Hazel has worked in the Insurance Industry for over 30 years starting her career with Fiveways Insurance in 1986. During her career she has gained a wealth of experience dealing with both consumer and commercial clients, handling claims and overseeing conduct to ensure FCA regulations are followed. Hazel holds the CII Certificate and is a member of the Chartered Insurance Institute. She has now re-joined the Group and is now a Commercial Account Handler and the Branch Compliance Manager. During her free time she enjoys going to the gym and taking part in bootcamp.

T: 01785 270 046

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Could This Be You?

Work For Fiveways
If you would like to join our team, then send your CV and let us know why you'd be a good fit for Fiveways.

T: 01952 812 380

Find out more

Could This Be You?

Work For Fiveways
If you would like to join our team, then send your CV and let us know why you'd be a good fit for Fiveways.

T: 01952 812 380

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