Established since 1967

We’ve been providing professional insurance advice for over half a century, in which time we’ve built up strong relationships with leading insurers across the UK. Our teams are based in both Shropshire and Staffordshire and believe in going above and beyond to provide a personal service for our clients.

Building a relationship of trust

Our aim is to establish a relationship of mutual trust between us and our clients. We’ll work with you to gain a full understanding of your requirements in order to find a policy that suits you; giving you complete peace of mind with your cover.

Ongoing support

We’ll work in a way that suits you.

 

We ensure that every policy we arrange meets the needs of you and/or your business by allowing your requirements to lead the way in our search for the right cover.

In addition, if your circumstances change, our professional team are here to handle any changes you might require and check that your cover is still appropriate.

It doesn’t end there. If you need to make a claim our team will be on hand to advise you and to liaise with insurers on your behalf.

Meet the Newport Team

Meet the team at our Newport office

Nigel West Dip CII

Managing Director

After beginning his career with Eagle Star Insurance Company in 1987, Nigel joined the family business Fiveways Insurance Group in 1990

T: 01952 822 910

Find out more

Nigel West Dip CII

Managing Director
After beginning his career with Eagle Star Insurance Company in 1987, Nigel joined the family business Fiveways Insurance Group in 1990. Initially, he managed the branch office in Shrewsbury, consolidating that business into the Newport office in 1997, and in 1999 became a director of the overall group. He took over as managing director, with responsibility for running and developing his family business, in 2006. Nigel holds a number of industry qualifications and is a Diploma qualified member of the Chartered Insurance Institute. Active within his local church, Nigel also enjoys playing piano, socialising with friends and caravanning.

T: 01952 822 910

Hide

Lisa West

Accounts Manager

Lisa has worked in the insurance industry since 1987, initially with a Shropshire broker and then in the personal accident department of an American insurer in Bristol.

T: 01952 822 914

Find out more

Lisa West

Accounts Manager
Lisa has worked in the insurance industry since 1987, initially with a Shropshire broker and then in the personal accident department of an American insurer in Bristol. She joined Fiveways Insurance Group in 1990 and managed the company’s Shrewsbury office alongside husband Nigel before moving to the Newport office, initially administering personal and commercial insurances and more recently handling the accounts of the business, payroll and insurer reconciliations. As well as being involved in a variety of church activities, Lisa enjoys caravanning, reading and walking the family’s dog.

T: 01952 822 914

Hide

Emma Whittall Cert CII

Commercial Account Handler

Emma completed an HND in Tourism & Hospitality Management but then opted to make her career in the insurance industry, joining Fiveways Insurance Group as a trainee in 2002.

T: 01952 822 916

Find out more

Emma Whittall Cert CII

Commercial Account Handler
Emma completed an HND in Tourism & Hospitality Management but then opted to make her career in the insurance industry, joining Fiveways Insurance Group as a trainee in 2002. Emma is now a Commercial Account Handler dealing with a range of business insurances and holds the CII Certificate and is a member of the Chartered Insurance Institute. In her spare time Emma enjoys spending time with her family and friends and keeping active!

T: 01952 822 916

Hide

Meet the Stafford Team

Meet the team at our Stafford office

Daniel West BA(Hons) Cert CII

Business Director

Daniel joined the family business in 2016, and now is branch manager of Fiveways’ Stafford branch along with being part of the senior management team.

T: 01952 822 917

Find out more

Daniel West BA(Hons) Cert CII

Business Director
Daniel joined the family business in 2016, with the primary aim of setting up and developing our electric vehicle scheme. The scheme, branded as Greenways Electric Vehicle Insurance offers insurance for electric and hybrid vehicles. When the opportunity arose to join the family business, Daniel decided to return to Shropshire after spending four years in London studying Airline and Airport Management. He gained valuable skills throughout his degree to which he can transfer to his new role. He has completed his Certificate in Insurance and is Cert CII qualified. Outside of work, Dan enjoys playing football, walking his playful Cockapoo and spending time with friends and family. Dan's role has expanded to look after commercial insurance clients, and managing the business along with Nigel and Lisa, being branch manager of Stafford.

T: 01952 822 917

Hide

Isabel Khayat

Account Handler

Isabel started at Fiveways Insurance in December 2018 as an Account Handler. Isabel completed her insurance exams in December 2021.

T: 01785 270040

Find out more

Isabel Khayat

Account Handler
Isabel started at Fiveways Insurance in December 2018 as an Account Handler. Isabel had four years of customer service experience in various roles before joining the insurance profession. She deals primarily with personal lines and completed her Level 3 Insurance Practitioner apprenticeship and Cert CII qualifications in 2021. She enjoys spending time with friends and loves a good binge on Netflix.

T: 01785 270040

Hide

Teddy

Chief Mascot

Teddy has a face that will make your heart melt. A mischievous yet lovable character.

Find out more

Teddy

Chief Mascot
Teddy is often the first face you will see greeting you when you come in to the Stafford office. A cockerpoo who loves attention and affection from all. Teddy will always do as he is told... mostly...sometimes... In his spare time, Teddy loves sleeping, walkies and long car journeys.
Hide

Enter heading in CMS

Enter intro body text in CMS